Kyotoya Sakura-an

Due to the typhoon, the Shinkansen was suspended, and I couldn't go to Kyoto.

Due to the typhoon, the Shinkansen was suspended, and I couldn't travel from Tokyo to Kyoto, so I was unable to stay. Therefore, I cannot rate the accommodation itself, but I am giving this rating because the response to the cancellation was terrible. I had planned to go despite the typhoon, but once the Shinkansen stopped, there was nothing I could do. I informed them of this situation early on, but they insisted on the cancellation policy and charged 100% of the fee. I was frustrated by the lack of consideration and do not wish to use this service again.