Kinugawa Grand Hotel Yume no Toki

My daughter and I stayed here together.We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful.For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears.Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious.We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds.The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees.The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy.Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously.You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time.Your kindness in every respect truly moved us.There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms.This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel.And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly.We sincerely appreciate all your kindness. Thank you very much.We look forward to staying with you again in the future.

The Hotel looked impressive and spotless, both outside and in the lobby.While waiting to be shown to our Room, we enjoyed a cold mugicha while looking out at the garden. The Room was spacious and relaxing, with two connected rooms and a wonderful view.Both dinner and breakfast were carefully prepared dish by dish; the hot pot, rice cooked in a traditional pot, and local yuba were all delicious, with more than enough to eat. It was excellent value for the price.The Onsen alternated between men’s and women’s baths in the morning and evening, and both were wonderful—I ended up going three times.After my morning bath, I had shijimi clam soup. It was delicious.Both the food and the Onsen were great. I was able to truly unwind.Even more than that, I was deeply impressed by the Ryokan staff’s hospitality—providing Shuttle Service to the station, serving our meals, explaining everything at the front desk, and offering shijimi clam soup.