Sheraton Kagoshima

First, thank you for helping me resolve my mistake with my Reservation.Although it is a foreign-owned Hotel, the hospitality is truly first-class, making it an excellent Hotel.From the Onsen you cannot see Sakurajima, but the water quality is great and everything is very clean.In Kagoshima I often stay at long-established Hotels, but I feel the Room comfort at Sheraton is better.I would definitely like to stay again.

This was my first stay.The front desk staff member was still in training, but provided very courteous and thorough explanations. I was also very satisfied with the paid upgrade to a Room with a view of Sakurajima.For dinner, I made a Reservation for Satsumaguma by calling the front desk. The phone service was polite, and I was able to book smoothly.Every dish was delicious, and I enjoyed chatting with the chef as well.Compared to when I visited for a meal shortly after opening, it felt like the overall service from the staff had improved.It was a stay I would gladly recommend to friends and acquaintances.