스미요시히가시 역 × 고객 서비스 평가가 높은 호텔·료칸

The front desk service was excellent, always welcoming with a smile and very approachable. The Room was odorless, but the elevator had a wonderful fragrance. The okonomiyaki around the Hotel was delicious, and I could feel the spirit of Osaka in the people. During this trip to Osaka, I didn’t encounter anyone with poor manners—it truly felt like a wonderful prefecture. Thank you very much!

At check-in, my grandchildren who live nearby said they wanted to stay with us, so I asked just in case. The staff responded very kindly and allowed Child Sharing Existing Bedding. They were especially gentle and caring with my 8- and 3-year-old grandchildren.\nThis was the most moving service experience of our trip. Thank you very much.

I stayed here on this trip and had a very satisfying experience. The Accommodation was clean and well maintained down to the smallest details, making it very comfortable to spend time in. The staff were courteous, and I felt at ease from check-in to check-out. The Room had a calm atmosphere, and I was able to relax comfortably. I requested the breakfast buffet at short notice, but they kindly accommodated me; there was a wide variety of options and everything was delicious, so I really enjoyed it in the morning. I was so satisfied that I ended up eating too much. It is conveniently located near the Tennoji Station North Exit, with great access to the surrounding area, which was very helpful. I would definitely like to stay again if I have the opportunity.

I stay here a few times a year. I’m very grateful to be able to stay at this rate. It was quiet and very pleasant. The Room was clean and well maintained. I will be staying again next week, in April, and in May. Thank you very much.

The staff were very helpful, and we had a pleasant stay.

My family home was under renovation, so I looked for a nearby Hotel and stayed in a double room for three nights. It felt a bit small for two people, but it was compact and had everything we needed, including a microwave and refrigerator, which was very convenient. Being able to ship our luggage from the front desk was also very helpful.

I discovered this place on TikTok and decided to stay during the Expo. Conveniently located near the station, with a convenience store and coin laundry nearby. This is my second time staying here. For meals, both sushi rice and plain white rice are available, making it hard not to go for seconds! The egg yolks are rich, so I highly recommend trying TKG (tamago kake gohan). The large public bath offers a shampoo bar and even has a covered open-air bath—perfect for relaxing as long as you like. Free iced tea, coffee, snacks like rice crackers, and cookies were also delightful touches. True to its name "Namba," I walked back from Namba Station and even explored Shinsekai on foot. I'll definitely stay here again when visiting Osaka!

We chose this Hotel to fully enjoy Abeno Harukas for the first time at my daughter’s request. I was a bit anxious about finding my way to the front desk, but the staff were very kind and made us feel at ease. Since the upper floors were being renovated, we made a Reservation on a regular floor, but the Room was spacious, with a wonderful view from the large windows. The bathroom also had a separate washing area and was conveniently divided by a door, making it easy to use. The Hotel’s loan items were well stocked and very helpful. We also used the lounge; although the outside view wasn’t as open as we expected, it had such a great atmosphere that it hardly felt like we were on the 38th floor, and it was very comfortable. There was also an excellent variety of food during cocktail time, and after we both enjoyed it thoroughly, we re-entered the observatory using our Harukas one-day pass—seeing a completely different mood and scenery from daytime was truly breathtaking. I’m really glad we chose Marriott. We would love to visit again. Thank you very much.

I stayed here because I had a concert at Gorilla Hall Osaka. It was in a convenient location and easy to reach from the station without getting lost. The Hotel was clean overall, but there was one disappointing thing... The TV remote control was so dirty that I hesitated to touch it, and that was the only downside. The free massage chairs were perfect for relaxing my tired legs and lower back after the concert. I also appreciated the free breakfast. I will stay here again when there is another concert at Gorilla Hall Osaka. I rated my satisfaction as 4, hoping for improvement with the remote control. Thank you.

Every time I visit Osaka, I stay at this chain of accommodations. Despite being very affordable, the rooms are comfortable and clean with excellent access. Complimentary drinks are available in the lobby. Additionally, this accommodation offers a women-only large public bath. While room wear and bath towels are available for an additional fee, the value for money is outstanding, so I plan to continue using it in the future.

I stayed for a Multiple Night Stay. The staff were very helpful, and when I returned the next day, I was happy to find fresh towels hanging on the doorknob. The bathroom was small, but I had a comfortable stay. Thank you for your hospitality.

It was my first time staying here, and although it was reasonably priced, it was a proper Hotel. I have stayed at other Hotels in the same group before, but this was my first time at this one. As soon as I entered, all the staff greeted me with “Welcome” and “Hello,” and they were very friendly. I was nervous at first, but I quickly felt relieved and at ease. The limousine bus stop is also within walking distance, so I would definitely like to stay here again.

Thank you very much. We look forward to welcoming you again.

Located right in the heart of Shinsekai, we enjoyed delicious food and drinks, then relaxed at a leisurely pace in a spacious Room. We couldn’t make it this time, but there’s a public bathhouse nearby that opens early in the morning, so we’d like to enjoy that on our next visit.

I stayed for two nights. After reading the Reviews, I was a bit concerned about cleanliness, but the room was very well cleaned and spotless. Although it is right in front of a main road, it wasn’t noisy enough to bother me, and once the windows were closed I couldn’t hear it. The station is also nearby (within a 10-minute walk), and there is a shopping street between the station and the Hotel, so shopping and dining were very convenient. I had a very comfortable stay. Thank you very much.

The Hotel is very close to the station, making it extremely convenient for dining and shopping. There is also a park nearby, so you can enjoy a very comfortable vacation. If I have the chance, I would definitely like to stay again.

My husband injured his leg, so we changed our booking from a twin to a double and extended our stay from one night to two. During our stay, his leg pain worsened, and when we called the reception, they arranged a taxi for us. They have eliminated unnecessary services and are a Hotel that responds to guests’ needs. We were very satisfied. We are truly grateful to all the staff. Thank you very much.

Thank you for choosing us again and again. Although it is a compact 3-tatami-mat room, it is a private room, so you can relax and enjoy your stay.

This was my first stay, and I was very satisfied with the cleanliness and delicious breakfast. I will use it again.

I was a bit worried since it’s basically unmanned, but the email communication was courteous and thorough. The Room was clean and spacious, and the bathtub and shower were separate, so I could relax and enjoy a long bath. I think there were other guests based on the number of shoes at the entrance, but it was surprisingly quiet. There are slippers (sandals) to get from the entrance to the Room, but if you’re concerned about hygiene, you might want to bring disposable slippers. Thank you for your hospitality. I’d like to stay again.