토미요시역 × 고객 서비스 평가가 높은 호텔·료칸

Staying overnight in a TV tower designated as an Important Cultural Property was a truly special experience you can’t find anywhere else. Inside the Room, the exposed steel framework let us feel the presence of the tower even while indoors, which was genuinely exciting. Stepping out onto the terrace offered breathtaking views over Hisaya-odori Park, and at night we could access the observation deck exclusively for guests and fully enjoy Nagoya’s night scenery. We also appreciated the attention to detail in the Facility, furnishings, and amenities. Above all, the staff’s warm hospitality was outstanding—thoughtful touches such as a welcome service featuring tea and sweets pairings were deeply soothing. This is a Hotel where extraordinary luxury and human warmth are perfectly balanced, and one we would love to visit again.

This is the No. 1 Hotel I’d recommend among all the places I’ve stayed across the whole country on business trips. Here are the highlights: 1. It’s not directly connected to the underground shopping area, but it’s close to Exit 1 (Exit 2 would normally be closer, but it was under construction). You do need to cross a traffic light, but it’s still easy to get there even on rainy days. On check-in day, it was drizzling and I had a lot of luggage and no umbrella, but I managed to arrive without getting too wet. On check-out day, it was pouring, so I bought an umbrella at the front desk. 2. Free drinks are available at the first-floor restaurant until 8:00 PM. Some guests were working on their laptops as well. It’s a comfortable space. 3. The Room bathroom has a separate washing area and is very easy to use. The tub also has an auto-fill faucet with temperature control, making it simple to run a bath. 4. The hair dryer is ReFa. Even after arriving tired from work travel, I was able to relax and stay comfortably here.

Thank you again for your hospitality. It’s a 7–8 minute walk from the Shinkansen exit, and I really like that the Room is new and spacious. It’s also helpful to be able to choose only the amenities I need (toothbrush, hairbrush, drip coffee). It may be standard these days, but using the Room key card to access the elevator is another reassuring feature. I’d like to stay here again next time.

I’ve stayed here three times—twice in a twin room and once in a double—and I’ve been satisfied every time. It’s close to the station, making it very convenient for dining out and shopping, yet the hotel itself is quiet and relaxing. The bed firmness suits my preference and feels comfortable on my body even while lying down, and the bathroom is spacious enough to stretch out and soak in the tub. The female staff member at the front desk also had a wonderful smile. I’d love to stay here again when I visit Nagoya.

This was my first stay, and I booked the Executive Floor Plan. Arriving by car, the grand, spacious entrance felt impressive. The parking lot has plenty of spaces, and the Hotel’s open atrium makes it feel elegant and expansive. There is a lounge and even a shopping mall (it’s wonderful that it has been maintained to this day). It truly felt like a long-established Hotel with a dignified presence. I was also genuinely impressed by the morning newspaper service—something that has almost disappeared at most hotels these days—and I really appreciated it. With the Executive Floor Plan, the bed was very comfortable, and at the Executive Business Salon on the first floor I could freely enjoy a great selection of light snacks and drinks, which made it feel special. The bathroom and toilet were separate, which was very pleasant. I also enjoyed having access to the gym. Breakfast was a buffet and delicious, just as its reputation suggests. Above all, the staff were kind. There are five elevators as well, so there was hardly any waiting time. I also appreciated being able to keep my car in the parking lot until 3:00 PM after check-out—it felt very considerate. As you would expect from a Hotel in central Nagoya, access is excellent, so we were able to enjoy sightseeing right up until departure time. This is exactly the kind of Hotel I love. My husband and I agreed we would like to return again. Thank you very much to everyone at Nagoya Tokyu Hotel for taking such good care of us.

When I asked for advice after buying refrigerated items before check-in, the front desk kindly stored them in their refrigerator. It was a huge help! The amenities were well stocked, and I was also happy to be able to try the shower in my Room. It’s close to the Shinkansen station, so even though my train was early, I could relax until the last minute.

Congratulations on your six-month anniversary. This is my fifth stay, and each visit leaves me deeply impressed by your ever-evolving hospitality. What stood out most was seeing the General Manager personally take the lead—bowing more deeply than anyone else and remaining attentive to the very end as guests are welcomed. That example clearly shapes the entire team: the staff’s genuine commitment to putting guests first shines through, creating a reassuring sense of consistency and a truly moving experience throughout the Hotel. I am confident that the General Manager’s philosophy, reflected in such an outstanding team, will continue to make this Hotel shine even brighter. I look forward to returning again. Reviewer facts: Certified sommelier. Total Michelin stars across restaurants visited in Japan and abroad: 670+ stars. Elite status with all three major airline alliances.

A luxury to lie back in bed and enjoy a view of Nagoya Castle from the window! Not very spacious, but a luxury to stretch out in the large public bath and unwind at your leisure! A luxury to savor Nagoya specialties—starting with eel—from breakfast onward! I’ll definitely stay here again when I’m in Nagoya.

We stayed here for a live concert, and also brought our grandchild along for some sightseeing. Our grandchild seemed very satisfied with the Hotel, and it looks like we made lots of memorable moments. We also really enjoyed the delicious breakfast. We would like to stay here again if we have the opportunity.

This was my second visit to Nagoya and my first time staying at this Hotel. The welcome drink, amenities, and IC lockers were all easy to use, making my stay very comfortable.

The Room was spacious, and the bathroom also had plenty of space, allowing for a comfortable stay. It was great to watch online streaming content on the TV. The breakfast was delicious as well.

This was my first stay, and it was a wonderful Hotel. I accidentally made a Reservation for a smoking Room, but at check-in the staff immediately explained that they could deodorize it if needed, which put me at ease. Still, we don’t smoke, so I was worried it might bother us—but when we got to the Room, there was no noticeable smell at all, and we had a very comfortable stay. The IKYU Plan Diamond benefits were included, and we even received a Room upgrade (honestly not something I expected), which was a pleasant surprise. On top of that, sparkling wine and late check-out were also included—truly appreciated. The Room was comfortable, and the service felt properly attentive in the way you’d expect from a long-established Hotel. There are bell staff as well, and these days it’s rare to find in-room phones that connect easily to the front desk. The Hotel is spacious too—I feel this kind of classic Hotel experience is becoming quite precious. There are several restaurants in the Hotel, all with an upscale atmosphere. Next time I’d like to dine on-site. There’s also a bakery—exceptionally delicious without being overpriced—and they have pastries and cakes as well, so it was hard to choose. In the lobby café there was live music—it felt truly luxurious. I also appreciated the morning newspaper delivery service. On the front desk floor there are plenty of spacious sofa seats for guests to use freely. They offer complimentary drink service including excellent coffee; you can pick up books from the shelves and read them slowly on soft sofas—I found it very relaxing. It was Sunday with many weddings taking place, and seeing brides as well made me happy. I heard this historic Hotel has welcomed many distinguished guests in the past, and I could really feel how much effort goes into maintaining such high standards in every aspect—service quality included. As uniquely Japanese hospitality continues to fade with changing times, this Hotel stood out as truly exceptional. I would love to visit again. Thank you very much to everyone at the Hotel for your kindness during my stay.

For our first stay in Nagoya in a while, we considered other Hotels at first, but choosing the Associa Hotel left both of us completely satisfied. The pool, lounge, and Room were all spotless, and we enjoyed a relaxing stay. Afternoon tea and supper were high quality and tasted great. The Japanese set breakfast was also delicious, and unlike the buffet-style breakfasts at most other Hotels, it felt calm rather than rushed. The upgraded Room featuring Japanese-inspired design with kumiko doors was very comfortable and excellent to use. Every staff member was attentive—there was no one who made us think “huh?”—and we were able to enjoy a pleasant trip. We travel often as a couple, and this has become one of the Hotels we would like to stay at again. Thank you very much.

The Hotel was clean, and the check-in service was courteous, so I was very satisfied. I would like to stay here again when visiting Nagoya.

Great value, yet the service is excellent, the Room is very clean, the amenities are plentiful, and the location is perfect. When I go to Nagoya, I can’t imagine staying anywhere other than Garland, and I often decide my trip based on Room availability at Garland. I’ll be back in autumn, and next time I’m planning a three-night Multiple Night Stay.

With an excellent location right in front of Osu Kannon and close to the shopping arcade, we really enjoyed our stay. The subway station is also nearby, so we parked the car at a partnered parking lot close by and used the train to get around for sightseeing in the city. In the evening, we had dinner at an izakaya called “Ouma no Oyako,” recommended by the front desk; it had a wide variety of dishes, all delicious and reasonably priced. The bath was a large public bath with water from Tsukioka Onsen in Niigata, and it warmed us up nicely. We chose a plan with breakfast and even had steak in the morning—overall a very satisfying stay, and we would like to use this Accommodation again.

I booked this book Hotel because I wanted to stay there. During the day, it seemed that some people were visiting as day guests, so the bookstore had many people, but it was quiet. The staff at the front desk/cafe were all polite and pleasant. The Room is compact, but it was enough for one person to relax. Amenities are kept to a minimum by concept, so please bring your own skincare and cosmetics such as face wash. For breakfast, you choose two burgers from several menu options, and a drink is included. It was delicious. It felt like there were many international travelers. I’d like to visit again even just to use the bookstore.

The room is spacious and clean. Customizable table Safe Bed firmness Spacious bathroom You can enjoy tea while reading or working. Both the breakfast and smoothies are delicious. Very comfortable! All the staff are kind, and I feel like living here (haha). Thank you very much!

As long as you understand that this is a training Accommodation and not a Hotel, I think you can stay at a great value and be very satisfied. The parking lot is shared with the Facility, but being free and allowing unlimited entry/exit was the reason I chose this place. Check-in was quick and easy—since I made an online Reservation, there was no need to fill in my address, name, or phone number—and check-out only required inserting the key. It was stress-free and excellent. The large public bath in the basement was shared with the sports gym, but since it was closed that day, it felt like having it all to myself and I could relax. Breakfast had plenty of food and variety, and it was delicious. One minor downside was that the bed springs were quite firm and not to my taste, though that will depend on personal preference.

I’ve recently become a fan of Route Inn and often stay there on road trips. The Room was brand-new and functional, which was great. A short drive away, there were some delicious seafood restaurants, making it an enjoyable stay.