Shin-Sugita Station × Highly rated Hotel·Ryokan for Onsen and bath

We stayed as a couple. There’s a Don Quijote nearby, and it’s about a 2-minute walk from the nearest station. It’s also close to sightseeing spots, and they kindly stored our luggage even after checkout. The next morning, we used the foot bath, and with the nice weather it was wonderful. The staff were kind and courteous, which made our stay very pleasant. The Facility is a bit dated, but we felt it was great value for the price. We also enjoyed the welcome drinks and sweets. Thank you very much.

The Room was step-free and very comfortable. The amenities were Sekkisei and Stephen Knoll, and both the shower head and hair dryer were ReFa—everything was excellent. The compact size of the Room also felt cozy, and since the shower nozzle and bathtub faucet were separate, I could fill the tub while showering. The bathtub was a very comfortable size as well. A Hotel in a great location near the station and convenient for going out for drinks in Noge!! I will definitely stay again.

My parents stayed at the Accommodation. They are a bit elderly and were traveling on their own, so I was worried, but the staff were very kind and made their stay comfortable and enjoyable. They said both the Japanese restaurant where they had dinner and the breakfast buffet were delicious, and they would like to come again as a family. Hearing their feedback made me very happy that I made the Reservation.

Our Room was upgraded, which made the stay feel truly special. The shower room and bathtub handles were easy to use; some overseas ones can be complicated and confusing. Breakfast was the premium in-room breakfast, so it felt extra special and there was more than we could finish. It was a relaxing treat for myself, and I would definitely like to stay again.

We stayed here for my daughter’s entrance exam. I asked the female front desk staff about the trains on the exam day, and I was happy with how kindly and thoroughly she explained everything. The room was clean, and there were plenty of towels, amenities, and in-room items—great value for the price. It’s close to the station, with a convenience store right next door and many restaurants nearby, so next time we stay I’d like to enjoy a good meal in the area as well. We will stay again.

I stayed here the night before a trip to Izu. For dinner, I enjoyed food and drinks at BASEGATE Yokohama within walking distance, and then relaxed in the large public bath on the first floor of the Hotel. The Hotel was clean and comfortable. I’d like to stay here again when I visit Yokohama Kannai.

It was a wonderful Room with panoramic views of Yamashita Park and Yokohama’s night skyline. At night, from the rooftop, we enjoyed the illuminated views of Marine Tower and Landmark Tower. In the morning, having breakfast while taking in Yamashita Park adorned with roses was an elegant and luxurious experience. The guest Room was also spacious, allowing us to relax and unwind. I’d love to come again as a treat for myself. Thank you very much.

I’ve visited Kamakura many times on day trips, but this time I chose to stay at this Hotel because I really wanted to experience an overnight stay. They upgraded my Room, and I was able to relax and unwind completely. Dinner was a delicious kaiseki meal at Araju, and breakfast also featured gentle dishes that made the most of the ingredients. The Room was thoughtfully equipped with convenient features, such as a grab bar by the toilet and a chair provided in the bath. Even the paper cups for coffee in the lounge were stylish. Walking along Dankazura lit up at night and taking an early-morning stroll to Tsurugaoka Hachimangu Shrine made for a truly special time. Finally, I joined the Hotel’s early-morning walking tour and had a wonderful time. I’m already planning another stay.

I arrived in cold rain, soaked through and freezing, and you kindly upgraded my Room to a suite. Since I didn’t have any drinks with me, I really appreciated the tea in the fridge and the warm black tea from the minibar. Thank you very much. The spacious, luxurious Room was wonderful, and the amenities also smelled amazing. The entrance was a little hard to find, but the welcoming scent and calm lighting made for a very pleasant arrival. Next time, I’d love to try your highly rated breakfast.

I was pleasantly surprised by how spacious and quiet the large public bath was. The view from the Room was as beautiful as everyone said. The breakfast buffet was a real delight. Thank you for accommodating our various requests. We would love to stay again.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

I stay from time to time, and the Room is always clean, and I can relax comfortably in the bath. I’m satisfied every time, but I would be happy if the women’s skincare amenities were a bit more in line with what you’d expect from Hyatt Regency. This time I didn’t add breakfast, but both the restaurant buffet and the French restaurant on the first floor are delicious, and the bakery’s nikin loaf bread is also great—I sometimes buy it as a gift. I’ll be back again!

As I stayed alone, it felt a bit pricey, but I still want to stay here again. Meals were buffet-style, with an excellent variety and well-managed temperatures for each dish. At breakfast, I was surprised to have an omelet made right in front of me, one by one. There were several different types of baths, which I really enjoyed. Since I requested a high floor, the view was outstanding. I would like to stay again.

Thank you as always. I have a favorite Room and reserve it whenever possible. The harbor view through the large arched window is wonderful—sea kayaks floating on the water in the morning sun, and the beautiful night scenery. It’s the best! The staff are always kind, so I can spend my stay peacefully. Since the windows in this Room do not open, a special air purifier is also provided. Even with heavy luggage, the limousine bus from Haneda is convenient, so I often use Minato Mirai as my base when I have errands in central Tokyo. I look forward to staying with you again.

I stayed here with someone special. Thank you for bringing us an extra blanket even in the middle of the night. We requested breakfast via Room service, and it was set up quickly and with great care. We were able to enjoy it together while taking in the wonderful view. We made great memories, and we are grateful to everyone at the Hotel. Everything went smoothly, and the Room was excellent. I think you can spend a quiet, relaxing time here. Thank you very much.

This was my first time staying here. We visited Yokohama as a family during Golden Week. The Room was spacious, and having two sinks made it very convenient. The bathroom was also roomy, and we were able to relax and warm up properly. For breakfast, I chose the Japanese set meal and enjoyed it very much. It was also a nice bonus that, thanks to the partnership with a coffee shop, we could get drinks at a discount. Next time, I’d like to try the partner restaurants as well. The Hotel staff were extremely polite and kind, which made our Golden Week even more enjoyable. I liked it so much that I signed up for the Hotel app and also made a Reservation for our summer vacation. Thank you again in advance—we look forward to staying with you again.

This is about our 10th stay. It’s my daughter’s favorite, so we keep coming back. The rooftop footbath, the view, the baths, the travel vibe, and the location—everything is great. Also, we’d love to see the fair menu (à la carte) grilled beef dish (the one you cook at the table), which my meat-loving daughter adores, offered again.

It was a wonderful Hotel. In particular, I was impressed by the excellent service. I don’t usually write Reviews, but the staff’s hospitality was outstanding, so I wanted to share this. Thank you very much. I would love to stay again.

I stayed at this Hotel because of its great Reviews. It was conveniently located near Yokohama Station, and the room was very clean. Amenities were available near the front desk, and I picked up what I needed. Unfortunately, I couldn’t have breakfast this time due to my schedule… If I have the chance, I’d like to visit again and enjoy breakfast as well. I used the in-room unit bath at night, but in the morning I refreshed myself with a soak in the large public bath. Thank you very much.

I’ve stayed at Daiwa Net Hotel in various locations, and everywhere except Kanazawa has been comfortable. This time, even though it wasn’t a suite, the room had a two-tier refrigerator (with a freezer) and a microwave, which was very helpful. It’s a little far from the station, but not enough to be an issue. Yamashita Park is nearby, and Chinatown is right next door. Yokohama Stadium is also close, but I couldn’t hear any noise. If I have another chance to visit Yokohama, I’d like to stay here again.